Below you will find answers to our most commonly asked questions, and details of who to contact if you still need help.
Subscriptions & Trials
How much does it cost to access the Mindshine Pro content?
*Here is some more information about our pricing structure and the different types of membership.By purchasing Mindshine Pro, you automatically get access to all our content in the app. You can choose between two different access terms:Monthly Subscription: This is a rolling monthly option. You get billed every month, at a cost of €9.99 (we are based in Germany. Your payment provider will convert to your local currency automatically).3 Month Subscription. The same as above, but the term is 3 months. Because this is a bigger commitment, you get a discount. You will be billed €24.99 every 3 months.—> For both access options, we offer you an additional 14-day money-back guarantee, not only for new purchases but also for renewals. For more information, see the question "I have bought a subscription and would like a refund?" further down on this page.**Apply for financial support:*We know that our subscription plans are not affordable for everyone. We are convinced that our content and features developed by therapists and coaches are "worth the money" and at the same time we want to do justice to our mission and make them accessible to people who would otherwise not have the opportunity - for example because they are in a mentally, financially or socially challenging situation. If this applies to you, click here for more information and we will see what financial support options are available to you.
How do I purchase a subscription?
There are two different ways to take out a subscription. Firstly, you can take out a subscription directly via the App Store (for iOS) or the Google Play Store (for Android). In this case, payment and termination are also handled by the respective app provider. The other option is to purchase access directly via the Mindshine website. Voucher codes can currently only be redeemed via our web checkout.
How can I cancel my subscription?
If you are on iOS, please follow this link.
If you are using Android, please follow this link.
If you signed up using the web, please [send an email to this address](mailto:[email protected]?subject=Please%20cancel%20my%20Mindshine%20subscription.%20), with your user-ID.
When will my subscription end?
iOS users: Open the App Store. Tap on "My Account" or on your profile picture at the top right corner. Then tap on "Subscriptions".
Android Users: Open the Play Store. Tap on the profile icon at the top right. Then tap on "Payments & Subscriptions" and then on "Subscriptions".
Web users: Please [send an email to this address](mailto:[email protected]?subject=How%20long%20is%20left%20on%20my%20Mindshine%20subscription%3F), with your user-ID.
Can I test Mindshine Pro for free?
Yes - when you signup, you will be shown a payment screen after your onboarding. In the top right, there is a X (close) button. If you hit this, you will automatically enter a full-access trial for 7 days. After this is over, Mindshine will lock, and you will have to buy a subscription to keep your access.
How can I cancel my 7-day trial period?
As part of the Mindshine Pro 1 and 3 month subscription, we offer you a 7-day free trial period at its beginning. Within these 7 days, you can cancel any time in the App Store without having to pay a single cent. To cancel your free trial and with that also your yearly Mindshine Pro subscription, please follow this link if you are an iOS user or this link if you are an Android user.The price of any subscription will only be charged once these 7 days have elapsed.